Privacy policy

E-Net Payment Private Limited (“E-net”, “we”, “our” or “us”) recognizes the importance of protecting personal details and information and provides this privacy policy ("Privacy Policy") with respect to the access and use of [website link] and E-net mobile application (“Sites”) as owned and operated by us and/or our affiliates and payment facilitation services including bill payment services provided by us (“Services”). The term Sites will also include all pages that are sub-domains or are associated or within each Site and all devices, applications, features, technologies, functionalities and other services that E-net operates or offers through such Sites.

For the purpose of this Privacy Policy, the user of Services may be merchants/sellers/billers, customers/buyers/consumers, or any other persons using Services or accessing Sites (“User”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of any information, which directly or in combination with other information, is capable of identifying the User (“Personal Information”).

By using our Services through the Sites, you signify your assent to this Privacy Policy and consent to the processing of your Personal Information. If you do not agree with this Privacy Policy do not, in any manner, use our Services or download, install and/or use the mobile application.

1. Collection of Information The demographic and personal data collected by E-net is used to perform statistical, demographic and marketing analysis of users and service subscribers, and their subscribing and purchasing patterns, for product development purposes, for anonymous reporting for internal and external clients and to further develop the usability of our Sites.

2. Use of Personal Information We use your Personal Information to operate your merchant account and to provide our services. We share certain information with banks or credit/debit card processing services, identity verification services and credit reference agencies as part of our normal business operations in order to identify and verify users and to limit our exposure to fraud and other criminal activities and to manage our financial risk. When conducting identification or fraud prevention checks, the service provider may retain a record of our query along with your information. By using our services you expressly agree to the sharing of your personal data for these purposes. We may also send personal details such as your name, address and country of residence to recipients of any payments you make if such recipients request this information from us in order to improve the payment process, to reconcile payments with the commercial transaction or to conduct their own fraud and money laundering checks. You expressly consent to the sharing of your data in this way. If you have been referred to us by a third party and that third party is entitled to a commission payment based on transaction volumes, numbers or types of transactions, we may share personal data, including transactional information, with that third party in order to reconcile commission payments.

3. Security of Information Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. From time to time, we may send you pertinent information on special offers, news or educational articles. If you prefer not to receive these, we will include unsubscribe details with every email that we send out. Some of our web pages utilise cookies and other tracking technologies. However, we do not keep any of your personal details on cookies or with any of our tracking mechanisms. Additionally, E-net may post surveys and questionnaires to measure your response to certain new additions to the Sites, whereby participation is voluntary. Only aggregate information form these surveys or questionnaires may be shared with partners unless we notify you otherwise. We will also include an option where you can complete the survey but choose to remain anonymous. To ensure the confidentiality and security of the information you have shared with us through our inquiry form and/or Merchant Application Form, we have physical, electronic and procedural safeguards in place that comply with government regulations to protect your Personal Information. To ensure the confidentiality and security of the information you have shared with us through our inquiry form and/or Merchant Application Form, we have physical, electronic and procedural safeguards in place that comply with government regulations to protect your Personal Information.

4. Use of your Personal Information submitted to other websites We are not responsible for the privacy policies and practices of other web sites, even if you accessed the third party web site using links from our web site. We recommend that you check the policy of each web site you visit and contact the owner or operator of such web site if you have concerns or questions.

5. Your consent By submitting any Personal Information to us you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy, whereby we post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes. In the event that the purposes for processing change, we will contact you and seek your consent, where such notifications relate to a new additional purpose for processing.

6. Governing Law These Terms and Conditions will be governed by and construed in accordance with the law of Nepal.

7. Arbitration Any controversy, claim or dispute arising out of or relating to these Privacy Policy will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Kathmandu, Nepal, in English language and governed by law of Nepal pursuant to the Arbitration Act of 1999, as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nepal and is independent of either party.

8. Further information For further information on data protection and privacy, or any requests concerning your Personal Information, please email us using the contact form at our Sites.